Overview

InMoment's Reputation Management Software helps you build your online reputation, convert online searches into location visits, and customers into raving fans—potentially in half the time compared to your current solution. It allows you to monitor and improve your online presence by tracking reviews and ratings across 100+ sources. This enables quick responses to customer concerns, maintenance of a positive brand image, and data-driven decisions to enhance customer satisfaction and loyalty.

Key Features

• Review Monitoring: Monitor reviews and ratings across 100+ sources with immediate alerts for new reviews.
• Automated Review Requests: Increase ratings with automated review requests via direct integrations with platforms like Salesforce and HubSpot.
• Generative AI-Powered Responses: Leverage generative AI to analyze review sentiment, understand nuances, and provide meaningful responses to customer reviews.
• Performance Score: Utilise InMoment's Performance Score, a data-driven metric that combines impactful reputation KPIs such as average rating, review volume, and listings in sync, to quickly identify areas for improvement and amplify revenue-increasing strategies.
• Competitor Analysis: Gain competitive advantage with conversational AI-driven insights and benchmarks to see how you stack up in local search.
• Google Listings Management: Extract ROI-focused insights from Google Maps listings, including impressions, website, call, and navigation clicks, to increase brand awareness and drive store visits.
• Customizable Reporting: Build, schedule, and customize reports based on stakeholders’ interests for data-driven decision-making across your organization.
• Managed Services: Option for InMoment's team of experts to handle review responses and launch review solicitation campaigns.
• Omnichannel Feedback Integration: Combine online reviews with other experience data to gain a complete view of the customer's voice.

Benefits

• Increase brand reputation with more positive reviews and higher ratings.
• Engage with customers to improve retention.
• Improve location performance and drive more foot traffic.
• Outperform the competition with insights from their performance.
• Dominate local search results with accurate and optimized business listings.
• Drive more revenue with a single score.
• Simplify complex data and distribute it across stakeholders.
• Watch your customer base grow and loyalty strengthen.