Our initiation products facilitate the process of starting a return, whether it’s done by consumers who purchased products on your website, through third-party marketplaces, or retail employees who need to send back stock that is out of season or surplus. Our products make it easy and convenient for anyone to initiate a return, making your customer experience as smooth and seamless as possible and allowing you to offer a truly omnichannel returns experience.

Consumer Portal

Offer your consumers a seamless online return experience through a user-friendly return portal with branding options. Since the portal supports local languages, currencies, and familiar return options, your consumers get a truly localized experience.

The journey starts with a landing page branded with your logo and configurable links. Consumers log in using single sign-on and a verification code sent to their email. The portal automatically translates into the consumer's local language, based on the browser setting. However, it can also manually be changed via a dropdown at the top of the page.

The consumer is prompted to indicate what they're returning and why. This gives you valuable data that you can use to make actionable decisions. Consumers can choose whether to return, exchange or receive online store credit for their return. You can choose whether to offer free or paid returns, configurable by country or carrier service.

Consumers are presented with a range of local carriers so they can choose what's most convenient for them. Paperless options and return costs are clearly displayed so consumers can make informed decisions.

Consumers are provided with a mobile QR code or barcode and can now drop off their return or have it collected.

In-Store Retail Returns Portal

Our retail return portal allows store employees to return large shipments of merchandise. Follow the journey of a retail return below.

Register Retail Merchandise

A store employee registers a return of overstock or out of season merchandise via our retail portal, where it can later be tracked.

Choose Shipment Type

Store employees can choose between box or pallet shipments and specify the items that will be returned.

Approval and Scheduling

Once the return is approved by the brand, the store employee can schedule a pick-up date.

Return Labels

After the pick-up is scheduled, the return labels become available directly in the portal.

Tracking

Items are picked up on the selected day and can be tracked via the tracking page on our retail portal.

API Integration Available

Do you already have a consumer-facing returns portal? If you want to maintain a seamless experience on your own website with a consumer portal you are already happy with, we can still manage all of your returns operations via a simple API integration. Our seamless API integration allows you to connect your portal to our backend systems, so you get all the benefits of our returns management services without changing the frontend system that your consumers are accustomed to.

Benefits

Check out some of the benefits of our initiation products.

• Make initiating a return as easy as possible, no matter who is initiating the return.
• Get full visibility and traceability of all retail returns.
• Provide consumers with a seamless experience via our returns portal.
• Give your customers a localized experience with our portal which is available in different languages.