Ingrid is a comprehensive delivery experience platform designed for aspirational retailers seeking to transform their delivery operations into a competitive advantage. It provides a powerful toolbox to orchestrate deliveries, uniting customer experience, profitability, and operational efficiency. The platform enables retailers to boost conversion rates with pre-purchase appeal, increase retention through post-purchase delight, and optimize their delivery strategy for profitable growth. Key functionalities include workflow configuration, data-driven insights, and experiments for continuous improvement. For fulfillment operations, Ingrid offers transport automation, in-store order handling, and optimized returns and exchanges. It empowers businesses to turn deliveries into a competitive advantage by offering personalized experiences, managing complexity, ensuring cost efficiency through carrier orchestration, and supporting omni-channel fulfillment. Ingrid has powered millions of delightful delivery experiences across over 170 countries, integrating with hundreds of carrier products to facilitate efficient international scaling.

Features & Benefits

• Customer Experience Optimization: Boosts conversion with pre-purchase appeal, personalized delivery promises, and post-purchase delight through messaging, tracking, returns, and exchanges management.
• Delivery Strategy & Operations: Enables configuration of delivery offerings, data-driven decision-making via insights, and continuous improvement through experiments.
• Cost Efficiency & Scalability: Introduces cost-efficient carriers, offloads carrier integration work, and selects the optimal carrier for each job, facilitating international scaling with integrated carrier products.
• Revenue Growth & Conversion Boost: Drives top-line growth by offering speedy deliveries, reducing emissions, and enhancing customer convenience, leading to increased revenue, conversion rates, and average order value.