Overview

Inbox by Reputation is a centralized communication platform designed to streamline customer interactions and feedback management. This tool consolidates messages from various channels into one unified inbox, allowing businesses to efficiently track, respond to, and manage customer conversations. With features like automated responses, smart routing, and detailed reporting, Inbox helps businesses enhance customer service, drive engagement, and improve overall customer satisfaction.

Features

Message Templates

Scale your response effort by answering frequently asked questions with templates. Our templates offer the ability to include PDFs, images, or emojis to boost customer engagement.

Smart Routing

Easily filter out unresponded messages and assign them to other employees or location managers. Routing ensures that customers get the appropriate response.

Resolution Assigning

Add internal notes to conversations and mark them as “Done.” End completed conversations with a review request so customers can share their experiences.

Conversation Reporting

Integrate your CRM system with Inbox in order to track metrics. Monitor time to respond, response rate, and average time to close to improve follow-through and customer resolution.

Take Your Conversations With You

Begin conversations on desktop or mobile. Chat with your prospects and customers from any device.

Automated Responses

Use rules-based responses to communicate with your customer inquiries.