Inagent offers AI-powered virtual agents designed to automate and optimize customer experiences within contact centers. These autonomous software entities interpret messages, make decisions, and execute actions by integrating with existing business systems to achieve organizational goals. Inagent can resolve complex inquiries across all voice and text channels, including WhatsApp, SMS, Facebook Messenger, and Instagram DM, supporting various languages and regionalizations to understand user context and needs. The solution allows for the creation of specialized AI agent teams, each trained for specific operational areas under unified control, continuously expanding its knowledge base. Deployment is rapid, requiring no programming knowledge and only basic language proficiency. Inagent is API-friendly, facilitating seamless integration with contact centers, CRMs, ERPs, knowledge bases, and other Inconcert solutions like Inconnect and Infunnel. Real-time monitoring is available through the Agent Quality Management Panel, allowing for conversation review, deviation alerts, and intervention without interrupting ongoing interactions. The Signals system analyzes common themes, customer emotions, and resolution rates per agent, providing insights for continuous customer experience improvement. Inagent is positioned as an advanced solution for conversational AI, distinct from simpler traditional bots and GenAI-powered bots like Insmartbot, focusing on autonomous reasoning and decision-making without predefined flows. Key functionalities include autonomous analysis and resolution, empathetic and multilingual communication, no-code configuration, advanced knowledge base fusion, omnichannel support with outbound call/email capabilities, a multi-agent system for specialized tasks, an "Ask for help" function to transfer unresolved queries to human agents while learning, a "Whisper" function for real-time guidance to virtual agents, monitoring sensors for interaction volume optimization, and KPI measurement for operational performance, including conversation duration, emotions, and themes.

Features & Benefits

• Autonomous AI Agents: Analyze and resolve complex customer inquiries across all channels autonomously.
• Omnichannel Communication: Supports voice and text channels (WhatsApp, SMS, Facebook Messenger, Instagram DM) with multilingual capabilities.
• No-Code Configuration: Intuitive interface allows for quick training, testing, and activation of agents without programming.
• Advanced Knowledge Base Fusion: Continuously updates its knowledge base from unstructured information for enhanced problem-solving.
• Multi-Agent System: Enables training of specialized AI agents for specific tasks or knowledge areas to distribute queries efficiently.
• Agent Quality Management: Provides real-time monitoring, alerts, and the ability to guide or correct virtual agents without interrupting conversations.
• Signals System for Insights: Analyzes customer themes, emotions, and resolution rates to improve customer experience.