Patient Engagement Software

Bridging the Gap, Creating Connections Automate your patient communication and boost engagement with IMS InTouch, our patient engagement software.

Improved Patient Experience With Optimized Communication

Manual messages and reminders take time. Free up your staff to focus on face-to-face interactions instead.  IMS InTouch is a patient engagement EHR-integrated, password-protected, automated email and text messaging service that sends messages straight from IMS to your patient’s inbox. Reduce no-shows, free up your staff, and help patients stay compliant and on track with their treatments and therapy.

Patient Communication Software Key Features

Build stronger patient-provider relationships with just a few clicks.

• Send appointment reminders via SMS/email and receive real-time responses in IMS.
• Monitor patient volume with alert messages every time a patient checks in.
• Set a schedule for when you want emails and messages to go out.
• Send updates to patients when billing statements, visit notes, and lab results become available on CarePortal.

Other Key Benefits of Using IMS InTouch

• Show your patients you care with personalized birthday greetings
• Keep your patients up to date with your clinic’s latest announcements
• Send visually striking and engaging emails using HTML letter templates
• Set IMS to send an email/SMS reminder according to the Visit Type selected when you schedule a patient
• Keep a digital, comprehensive track sheet of the emails sent through IMS
• Notify your patients every time there’s a change in their prescription status
• Send alert messages on recurring payment deductions