Overview

HappyOrNot’s Improve solution is a powerful customer feedback platform that enables businesses to drive continuous improvement using real-time inputs. By capturing in-moment satisfaction data through intuitive terminals and digital touchpoints, it empowers teams to instantly identify operational pain points and act on them. Backed by robust analytics and expert support options, Improve cultivates a feedback-driven culture to optimize service quality, boosting loyalty, retention, and revenue across industries.

Features and Capabilities

• Real‑time Feedback Collection: Tap into immediate customer sentiment through on-site terminals and digital channels.
• Actionable Analytics: Advanced dashboards and trend reports provide insights into satisfaction patterns over time.
• Continuous Improvement Loop: Close the feedback loop—collect, analyze, act, and review results for ongoing enhancements.
• Transparent Sharing: Publish feedback publicly or in-staff to boost trust, engagement, and a culture of accountability.
• Expert Support Options: Choose between self-managed implementation or a Managed Service package, with professional guidance and training.
• Scalable Across Locations: Designed for multi-site rollouts, perfect for enterprises with complex operations.
• Staff Empowerment Tools: Mobile apps and collaboration features ensure teams are informed and empowered by feedback.
• Flexible Deployment Choices: Integrate with Smiley Touch, Smiley Terminal, or Smiley Digital to suit location needs.