Managing travel credits can be complex, but iLoyal's next-generation digital wallet transforms the process. Seamless integration into airline systems and loyalty programs simplifies credit issuance, management, and redemption, improving customer engagement and operational efficiency. Travel Credit is a highly scalable, cloud-native solution that empowers travel brands to seamlessly configure innovative digital wallets for next-generation travel credit management. Managing travel credits presents significant challenges for airlines, often marked by delays, complexity, and inefficiencies that lead to customer frustration and revenue loss. IBS Software’s Travel Credit solution addresses these issues with a sophisticated digital wallet that integrates seamlessly with airline systems and loyalty programs. As a cloud-native, rule-based platform, Travel Credit simplifies travel credit issuance, management, and redemption. It enhances customer engagement by enabling airlines to make travel credits more attractive, user-friendly, and flexible. By adopting Travel Credit, airlines can improve operational efficiency, increase customer satisfaction, and drive revenue growth, setting a new benchmark in travel credit management.

Key Features

• Customer Data Management: A powerful customer data store forms the foundation for designing and tailoring the wallet’s capabilities.
• B2C and B2B Credits: Supports travel credits for both B2C customers and corporate customers while maintaining distinct operational differences.
• Rule Engine: Offers comprehensive management of wallet features, including customer types, credit handling, expiry, bonusing, lifecycle events, and others.
• Credit Source: Supports various inputs in multiple currencies, including refunds, goodwill credits, compensation, gifts, cashback, incentives, and behavioral events.
• Benefits Management: Enables seamless travel credits management, including ancillaries, flights, upgrades, points & cash, pooling, and other redemption options.
• AI-based Fraud Management: AI-based Fraud Management: Protects against fraud through 360° risk profiles, predictive models, case management, flexible integration, and rules & actions.
• Communication: Enables multilingual communications with members and real-time notifications through customizable templates for credits, debits, or expiring balances.
• Contact Center: Facilitates robust case management, workload management, SLA tracking, and a comprehensive agent portal for efficient customer support.
• Accounting & Billing: Allows detailed monitoring of all transactions with complete credit creation and usage traceability, reducing the risk of fraud.
• Reporting Toolkit: Powers comprehensive performance monitoring and analysis.
• Customizable Customer-facing Channels: Supports customer touch-point customization across wallet, mobile, and web.