Overview

iLoyal Customer Engagement is a cutting-edge loyalty management solution designed specifically for airlines to streamline and enhance their loyalty programs. The platform enables airlines to create innovative reward schemes that drive revenue through agile program design, partner integration, and gamified member engagement opportunities. By leveraging sophisticated data analytics, iLoyal provides a 360-degree view of customers, allowing for highly targeted campaigns aimed at both B2C and B2B audiences.

Key Features:

• Program Design: Allows business users to manage multiple loyalty programs effectively.
• Rules Engine: Facilitates the setting of business rules for comprehensive loyalty processes.
• Communication Tools: Deploys personalized, multi-channel communications to engage members.
• Rewards Management: Members can use points to pay for services partially or fully.
• Accruals Management: Offers extensive opportunities for members to earn rewards.
• Membership Management: End-to-end management from enrollment to service requests.
• Reporting Tools: Standard reports provide real-time operational tracking.
• Accounting Features: Tracks monetary aspects of all loyalty transactions. The platform's architecture is built on microservices and containerization, ensuring high configurability and scalability. This flexibility allows loyalty leaders to innovate without the constraints of traditional systems. iLoyal supports a "single customer record" strategy across all channels, enhancing operational efficiency and productivity. Moreover, iLoyal features a comprehensive partner management system that simplifies onboarding and administration. It enables quick partner integration through configurable business rules and offers a self-service portal for partners to manage their accounts.

Benefits:

• Enhanced Customer Engagement: The platform integrates seamlessly with existing business systems, facilitating a responsive member portal and mobile-ready solutions.
• Advanced Analytics: Provides insights into customer behavior and business trends through intuitive dashboards.
• Fraud Detection: Incorporates machine learning for real-time fraud detection and prevention. iLoyal is deployed through a SaaS model, allowing airlines to choose between full integration or specific modules based on their needs. Continuous investment in R&D ensures that iLoyal evolves with the changing landscape of customer engagement and loyalty management.