Identifix Shop Manager (ISM) auto repair shop management software is a cloud-based system designed to simplify auto shop management. ISM empowers auto repair shops to be able to quickly generate repair orders, manage jobs, review inventory, and help auto shops run more efficiently and profitably. Shops can easily generate profitable repair orders that provide transparent line items and information for their customers.

Benefits of Shop Management Software

Grow Sales

Seamlessly generate accurate and detailed estimates optimized for the parts and services involved. Integrate effective inventory management with the ability to review key business metrics, allowing you to tailor your business model to your customers’ needs.

• Estimates
• Parts Optimizer
• Inventory
• Advanced Analytics

Improve Efficiency

Approach daily shop management with proven workflow strategies, from providing customers with digital inspections they can review at any time to maintaining a steady yet manageable flow of repair orders to keep your employees performing at peak efficiency.

• Digital Inspections
• Shop Capacity
• Digital Workflow
• Employee Management

Customer Satisfaction

Modernize customer interactions with convenient and flexible solutions. Craft custom-tailored repair orders of recommended or performed services and offer customers the benefit of paying their bills remotely to streamline the pick-up process.

• Digital Messaging
• Customized Repair Orders
• Remote Payment Options

Advanced Functionality

Gain a full picture of the repairs done on individual vehicles, including past notes on recommended services. Connect Identifix Shop Manager to Quickbooks® or bundle with Direct-Hit® Pro to better serve customers from a singular superior ecosystem.

• Service History
• Past Recommendations
• QuickBooks® Integration
• Direct-Hit® Pro Integration

How Does Auto Shop Management Software Work?

Perhaps one of the more versatile tools available to auto shop owners, shop management software fosters clear and effective communication at various touchpoints in the customer’s journey. Aimed at cultivating customer trust, increasing efficiency, performance, and productivity, and enhancing cash flow, auto shop management software represents a critical element of high-level customer relationship management.

Auto mechanic software solutions provide service advisors with a user-friendly interface that’s intuitive and navigable, from scheduling appointments to closing out invoices. Employees can engage customers with timely estimates crafted through a review of past recommendations. In addition, inventory management functions ensure all components are available to prevent delays.

Service managers can also implement automotive shop management software to configure work schedules, oversee parts optimization processes, and curate technician expertise based on incoming repair orders. Seamless integration with other key programs and platforms can also set shop management software apart. However, the true test of these programs stems from tracking and analyzing key performance indicators to identify underperforming metrics and adjust accordingly.