Help when you need it. Call on a Team of L1 Master Techs. DIRECT-HELP is a team of L1 Master Techs that provide live technical assistance on your toughest vehicles. We have a specialist for every manufacturer, so no matter what you’re working on you’ll be connected with an expert for that vehicle.

Facts

• When the Usual Suspects Aren’t the Problem: Our experts can pick up where your initial testing leaves off. If every test still has you running up against a wall, our team can work with you to find the right diagnosis so you can get on to the repair.
• When You Need a Trusted Second Opinion: Sometimes, it’s good to have a trusted second opinion–especially before installing a costly part. DIRECT-HELP can help you quickly confirm you’re on the right track.
• When You Don’t Want to Turn Away a Job: Instead of turning down jobs for unfamiliar vehicles or problems, you can supplement your knowledge with DIRECT-HELP to take on the job and be ready for similar jobs in the future.