Omnichannel Debt Repayment And Customer Service App

Collecting payments is labor-intensive and involves too many steps. Between the multiple calls made to customers, the return calls with long holds, and the back and forth exchange of documents and payment negotiations, traditional collections suffer from protracted lifecycles, low ROI and ever-increasing frustration.

IConnect247® is the first all-in-one debt repayment and customer service app. From setting up payments and exchanging documents to live chat and push alerts, IConnect247 streamlines the collection process and enhances the consumer experience. Now you can easily connect with consumers while providing a self-service option that increases payments and reduces costs.

Lower Costs, Increased Payments Unlike other apps, IConnect247 produces real business results. The mix of user convenience and all-in-one functionality helps increase payments and reduce costs – over 50% of users set up payment plans without agent support. IConnect247 can also:

• Enhance the customer experience
• Reduce call volume
• Lower the cost of customer interaction
• Improve turnaround time for payments
• Free agents to focus on more challenging accounts

Features

• **Make Payments: **Payments are easy. IConnect247 gives customers the ability to make secure payments, quickly and conveniently, any time of day, any day of the week.
• **Establish A Payment Option: **Customers can quickly and easily establish payment plans directly through IConnect247
• **Live Chat: **Sometimes customers need help. For those times, IConnect247 lets users set up live chats with online agents or submit questions and provide feedback through the app.
• **View Account Details: **IConnect247 brings customers closer to their accounts, giving them at-hand access to their balances, payment histories and other details, wherever and whenever they want.
• **Exchange Documents: **When documentation is needed, IConnect247 allows customers to safely and securely exchange documents in the app.
• **Push Notifications: **Users receive push notifications and alerts on upcoming payments, important dates, changes to the account and more.