Hire the best order taker for your drive-thru

IBM watsonx Orders™ is an AI-powered voice agent that accurately takes orders from your drive-thru guests and speeds them to the pay window. It supports a multitude of use cases, including loyalty programs and mobile orders. It knows the customization options of every menu item. It’s aware of what’s available and what’s not. And it works every shift, every day.

Features

• **Integration to tech stack: **watsonx Orders taps into your central corporate menu management system, and knows precisely how guests can customize items and when they can order them.
• **Powerful AI: **watsonx Orders offers powerful AI voice recognition tailored for the noisy drive-thru setting, and uses fine-tuned, large language models and generative AI capabilities designed to drive greater accuracy and faster orders.
• **One company, one contract: **IBM provides all the hardware, software and integrations for frictionless installation at each restaurant. The installation is also backed by IBM support.

Benefits

Optimize the drive-thru order-taking experience for guests and crew with an AI-powered voice assistant you can rely on.

• **Maximized drive-thru revenue: **watsonx Orders can take 87% of orders on average without crew intervention, including orders with complex customizations, mobile pickups and loyalty codes. It can gracefully hand off to a crew member when needed.
• **Speedy service: **Like a veteran crew member, watsonx Orders is friendly and speedy. It keeps dialog to a minimum for maximum throughput—up to 150 cars an hour in a dual-lane drive-thru.*
• **Labor gains: **watsonx Orders is your most reliable employee that shows up every day. It performs the equivalent of up to 48 hours of labor a day in a dual-lane drive-thru delivering significant savings a year per restaurant.