Conversational AI for fast and friendly customer care

IBM watsonx Assistant is a next-gen conversational AI solution that empowers anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business. 

• User-friendly interface with drag-and-drop conversation builder and pre-built templates.
• Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language.
• Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.

Features

Explore how you can speed communications with customers, boost productivity, and improve your bottom line.

• **Artificial intelligence: **Powerful watsonx Large Language Models (LLMs), designed for targeted business use cases.
• Visual builder: No coding skills required to build generative AI assistants on our intuitive interface.
• **Integrations: **Pre-built connections with a wide array of channels, business systems and third-party apps.
• **Security: **Added security to safeguard against hackers and misuse of customer data.
• **Analytics: **Robust analytics dashboard and extensive reports to track conversation performance.
• **Self-service availability: **Intelligent virtual assistants provide self-service answers and actions during off-hours for a consistent customer experience.