Build better experiences with the right store engagement system

A complete order management system (OMS) provides a real-time view of all your supply chain as well as your inventory, plus customer and order data, through an intuitive user interface that’s accessible from sales counters and mobile devices. Next-gen, purpose-built tools provide cross-sell and up-sell recommendations, help standardize processes for inventory and task management, and enable flexible fulfillment options (such as wishlists, curbside pickup, buy online, pickup in store and ship from store) and management of returns across channels.

IBM Sterling® Store Engagement helps your store employees by providing omnichannel services in the store for fulfillment, product details and inventory management, task management and customer service.

Features

• **Store fulfillment tasks: **Pick, pack and ship efficiently, arrange customer pickups and batch picks, and manage inventory transfer and receiving.
• **Store inventory operations and store organization: **View and look up physical counts, cycle counts and location-level inventory, move inventory in bulk, conduct inventory audit and put away inventory.
• **Dashboard for reporting: **Access a manager dashboard with a “My tasks” overview and fulfillment service level agreements.
• **Front of store tasks: **Process orders, search for customers and shipments, handle returns and exchanges, and manage appointment scheduling and order capture.

Benefits

• **Grow revenue: **Provide customers with personalized recommendations for up-sell and cross-sell opportunities.
• **Drive efficiency: **Get inventory visibility with location data and an optimized pick, pack and ship or pickup process. Monitor and manage activities and tasks for employees.
• **Reduce carrying costs: **Optimize working capital by accurately managing inventory, which includes conducting counts and consolidating inventory across store networks.
• **Deliver exceptional customer experiences: **Offer compelling product information in store and provide quick mobile check-out and client-handling capabilities.
• **Optimize product sales: **Drive sales through inventory visibility across the store network to save the sale.
• **Streamline check-out processes: **Facilitate seamless in-store product purchases and check-outs through an omnichannel approach, eliminating the need for customers to wait in line.