Smart order fulfillment with IBM Sterling® Order Management

Speed up your digital transformation by simplifying technology integrations. Implement complex omnichannel order fulfillment processes, including real-time inventory and warehouse management, curbside pickup, ship from store, and buy online, pickup in store (BOPIS). The IBM Sterling Order Management platform not only offers an intuitive interface with accessible functionality and notifications, but also extends its capabilities through key add-ons: 

• IBM Sterling® Call Center
• IBM Sterling® Store Engagement
• IBM Sterling® Order Management Supply Chain Resiliency

Each add-on is designed to seamlessly integrate with the core IBM Sterling Order Management system, optimizing your e-commerce management and fulfillment centers operations. With IBM Sterling Order Management, you can merge all your sales channels onto one fulfillment platform that helps you accurately track inventory levels, coordinate third-party logistics and organize customer orders, shipping options and returns management, all while reducing shipping costs. The platform’s cloud-based tools and apps make your e-commerce platform and warehouse management system smarter, transforming your large or small business into its own fulfillment company.

Benefits

• **Enhance the customer experience: **Keep customer promises with seamless order fulfillment management and execution across every channel.
• **Maximize inventory productivity: **Meet peak-period demand and avoid overpromising, losing sales, improper routing or incurring unexpected charges.
• **Use omnichannel capabilities: **Empower customers to engage however and whenever they want with multichannel e-commerce orders.
• **Improve operational margin: **Automate processes and workflows, increase stock levels and inventory turns and minimize shipping expenses with ship-to-store options.
• **Harness advanced intelligence: **Draw on AI-powered insights to scale e-commerce business, fulfillment operations and maximize profitability.
• **Accelerate transformation: **Simplify technology complexity with quick implementation to fast-track customer experiences.