Order, fill and return from anywhere

Customers expect suppliers to provide current product and inventory information and to deliver orders to the correct address within the promised time frame, regardless of the order placement method. Suppliers must accurately capture orders, verify delivery addresses and consolidate shipments to minimize fulfillment costs.

IBM Sterling® Call Center is a comprehensive web-based order management tool that offers a single view of customer transactions however the customer shops. Customer service representatives (CSRs) can create, view and perform complex order modification tasks with a holistic view of all transactions. This builds a seamless omnichannel experience that reduces call handling times and improves the overall customer experience.

Features

• **Order creation: **Create, search and modify existing orders.
• **Customer inquiry: **Add, search and manage customer details.
• **Order returns and exchanges: **Create, view and track returns and exchanges.

Benefits

• **Functionality: **Rich operations around process modeling, order sourcing, inventory management and monitoring.
• **Simplification: **Refined external integration points, including front-end, payment and address verification systems.
• **Comprehensive: **Single access to all commerce information needed to enable a seamless omnichannel experience.