What is IBM ECM System Monitor?

IBM® Enterprise Content Management System Monitor helps manage your business automation (BA) ecosystems by giving BA administrators and IT operations full insight into BA health 24 hours a day, every day of the week. The proactive application health monitoring helps protect the productivity of users and optimize your customer experience. The integration with IBM Instana® provides BA specific events and metrics to the observability engine, adding BA to the bigger picture.

Features

• **Proactive health monitoring: **Manage BA components, their underlying infrastructure and their overall interoperability to guarantee the availability of the business services to the end user.
• **Single point of control: **Tailor management consoles to your specific needs. The dashboard provides an overview of monitored systems in one single point of control.
• **Integration with ITSM: **Event forwarding to IT service management tools enables IT operations to monitor BA systems 24/7 using their standard management console.
• **Knowledge base: **Get information about possible error cause and corrective actions for thousands of log file entries and monitoring alerts.
• **Automation tasks: **Simplify repetitive tasks, such as restarting of components or collecting troubleshooting information.
• **Reporting: **Create reports for service level and compliance reporting. Trending provides insight into the evolution of the platform.

Benefits

• **Higher productivity: **Get the service quality that workers need to ensure customer satisfaction across lines of business.
• **Lower costs: **Automate routine activities in system administration 24/7 to make IT operations more cost-effective.
• **Support IT service management: **Provide meaningful event information to central ITSM processes and tools like IBM Instana and IBM Watson® AIOps.
• **Work across environments: **Monitor your BA solutions no matter where they run: on premises or in any cloud environment.