CAA is a natural language processing system based on deep learning. It is used as Virtual Agent for self-service, Agent Assist for call center agents and Knowledge Management system.

IBM Cognitive Agent Assist (CAA) is a natural language processing system based on deep learning. It supports SaaS & On-Premise deployment. On one hand, with efficient natural language processing technology, CAA system can understand the intentions of end users better. On another hand, it provides more comprehensive methods to retrieve useful information in the enterprise platform.

Features

• **Multiple tenant: **management and orchestration of multiple chatbot
• **Different Conversation Services: **Adoption of Watson Conversation service. on-premise conversation service, etc.
• **Knowledge Management: **Knowledge Management for FAQ and unstructured data; Knowledge Graph based Open QA (question clarification, inquiry & reasoning)
• **Feedback: **Feedback curation and analysis
• **Analytics & Reporting: **Analytics & Reporting to understand user behavior
• **Integration: **Integration framework with business systems