IBM Business Automation Workflow

IBM® Business Automation Workflow is a key capability of IBM Cloud Pak® for Business Automation. It unites information, processes and users to help you automate digital workflows on premises or on cloud. Create workflows that increase productivity, improve collaboration between teams, and gain new insight to resolve cases and drive better business outcomes. Business Automation Workflow integrates seamlessly with the AI conversational interface of IBM watsonx Orchestrate through Cloud Pak for Business Automation, enabling users to discover workflows and gain insights with ease in a unified system.

Features

• **Workflow management capabilities: **Empower your business users with the ability to directly participate in workflow improvement.
• **Governance and compliance capabilities: **Improve your ability to meet and manage information lifecycle governance requirements such as customer data protection and data retention regulations.
• **Dynamic content-centric applications: **Implement changes and deploy new customized solutions with agility.
• **Virtual machine and container technologies: **Make the most of a highly available production solution that offers disaster recovery options and multiple environments for development and testing.
• **Built-in monitoring and analytics: **Get insight and visibility so you can engage process participants, scale to support transformation, prioritize work and improve productivity.
• **Public cloud access: **Connect to the cloud service from the public cloud or mobile devices through the cloud portal, or use a separately available VPN to connect.
• **Reuse of process components: **Improve efficiency, productivity and consistency across multiple workflows and business groups.

Benefits

• **Integrated BPM and case management: **Consolidate and standardize task work for easier prioritization. Combine process-centric and case-centric work in repeatable business workflows to meet wider enterprise needs.
• **Improved customer service: **Expedite client engagement by providing workflow participants and case workers with access to systems, information and analytics. Speed transactional workflows and case resolutions.
• **Enhanced decision making: **Use built-in visibility and powerful analytics to identify the best actions to resolve cases quickly and improve collaboration between IT and business teams.
• **Manageable startup costs: **Start projects small with low startup costs and a subscription-based consumption model, then grow and scale smoothly from initial project to enterprise-wide program.
• **Easy access: **Take advantage of a self-service portal for access to the development, testing and runtime environments.