Hyperion by Creditas Solutions is a digital debt collections and delinquency management platform designed for banks, NBFCs, and financial institutions. It supports the management of overdue accounts through automated workflows, analytics-driven prioritization, and omnichannel customer engagement. The platform replaces traditional, manual recovery processes with a technology-driven system that integrates artificial intelligence and machine learning. It enables financial institutions to segment delinquent portfolios, automate communication strategies, and monitor recovery performance in real time. Hyperion centralizes collection operations by combining workflow automation, predictive analytics, compliance controls, and reporting capabilities. The system is intended to improve recovery rates while maintaining regulatory adherence and structured customer communication. Delivered as a cloud-based SaaS solution, Hyperion supports scalable operations for institutions managing large volumes of delinquent accounts.

Key Features

Digital Delinquency Management Manages overdue and delinquent loan accounts within a centralized platform.

• Portfolio segmentation and classification
• Case-level tracking and status management
• Structured recovery lifecycle management

AI-Driven Prioritization Applies predictive models to optimize collection strategies.

• Predictive scoring of accounts
• Risk-based prioritization
• Data-driven treatment allocation

Omnichannel Customer Engagement Enables digital communication across multiple channels.

• Automated outreach workflows
• Multi-channel communication management
• Structured customer interaction logging

Workflow Automation Automates operational processes in collections.

• Configurable rule-based workflows
• Automated task assignment
• Escalation and follow-up management

Analytics and Reporting Provides operational and performance insights.

• Real-time dashboards
• Recovery performance tracking
• Portfolio-level analytics

Compliance Support Supports regulated recovery operations.

• Structured documentation of actions
• Audit trails
• Process standardization

Benefits

Improved Recovery Efficiency Optimizes collection outcomes through automation and analytics.

• Reduced manual effort
• Faster response cycles
• Better prioritization of high-value accounts

Scalable Operations Supports large and growing delinquent portfolios.

• Cloud-based infrastructure
• Centralized management
• Standardized recovery processes

Data-Driven Decision Making Enhances operational strategies with predictive insights.

• Portfolio segmentation
• Performance trend analysis
• Treatment effectiveness monitoring

Regulatory Alignment Helps institutions maintain structured and auditable processes.

• Documented communication history
• Controlled workflows
• Process transparency

Enhanced Customer Engagement Improves structured interaction with borrowers.

• Consistent communication framework
• Automated engagement scheduling
• Data-backed treatment strategies