Overview

Cloudian HyperCare is a fully managed service that handles all day-to-day operations of your Cloudian object storage. Delivered remotely by Cloudian experts, it ensures continuous monitoring, timely upgrades, incident and change management, and performance and capacity planning—so you can treat storage like a public cloud service, but on-premises and under full control.

Features and Capabilities

• 24×7 Remote Management: Cloudian experts manage your hardware and software continuously.
• Advanced Monitoring & Alerts: Real-time monitoring plus priority-level alerting and incident handling.
• Patch & Upgrade Management: Automated updates, patches, and system enhancements to keep best practices.
• Incident & Change Management: Dedicated oversight of all incidents and changes, ensuring compliance and stability.
• Health & SLA Reporting: Weekly performance and health check reports plus monthly/quarterly reviews.
• Trusted Advisor: A single point of contact for operational guidance and strategic planning.
• Capacity and Resource Planning: Proactive capacity trend analysis with quarterly planning sessions.
• Cloud-like Consumption Model: Use on-prem storage with cloud-like simplicity and flexibility.
• Support Plus Tier: Optional enhanced monitoring level with proactive guidance and upgrade assistance.
• “Lights-Out” Experience: Fully automated operations minimize your hands-on involvement.