Overview

HxGN OnCall Field Mobility, developed by Hexagon, is a suite of applications designed to enhance the efficiency and safety of field personnel, including emergency responders and law enforcement officers. By seamlessly connecting mobile users with dispatch and records management systems, it ensures real-time access to critical information, facilitating informed decision-making and streamlined workflows. The solution supports both in-vehicle devices and handheld tablets or smartphones, offering a consistent user experience across various platforms. Its intuitive, task-focused interface enables field personnel to perform their duties effectively without the need to return to the station, thereby improving overall productivity and response times.

Features and Capabilities

• Real-Time Data Access: Provides field personnel with immediate access to dispatch operations, records, and external data sources, enhancing situational awareness and enabling prompt decision-making.
• Optimized User Interface (UI): Features a task-oriented UI tailored for both in-vehicle and handheld devices, ensuring clear information display and facilitating quick, accurate user interactions.
• Native Device Integration: Utilizes native capabilities of handheld devices, such as GPS for location tracking, speech-to-text for note-taking, and barcode scanning, to expedite data collection and reporting.
• Connected and Disconnected Operations: Supports continuous operation in areas with unreliable network coverage by caching information for offline use and synchronizing data once connectivity is restored.
• Streamlined Workflows: Enables field users to complete tasks directly, reducing process disconnects and eliminating duplicative work, thereby increasing efficiency.
• Enhanced Communication Tools: Offers chat-style messaging, group notifications, and automated alerts to improve communication and coordination between field personnel and control rooms.
• Simplified Administration: Provides centralized deployment and control of browser-based clients and mobile apps, simplifying administration, support, and ensuring consistent application of business logic, such as access profiles.
• Customizable Interfaces: Allows agencies to adapt user interfaces, forms, and workflows through configuration-based customization, eliminating the need for custom coding and enabling quicker adjustments to changing requirements.
• In-Vehicle and Handheld Workflows: Supports optimized screen layouts and operations for in-vehicle devices, including nighttime and high-contrast displays, as well as streamlined response workflows for handheld tablets and smartphones.
• External Database Queries: Enables field personnel to run searches against external databases, including state and national information sources, directly from their devices.
• Improved Community Engagement: Empowers officers to access background information in the field, facilitating informed discussions with the public and enhancing community relations.
• Operational Monitoring: Allows supervisors to monitor operations and optimize resource deployment using analytics tools, ensuring teams remain safe and effective.