HUBS offers a comprehensive, modular cloud solution designed to help organizations adopt cloud and subscription models at their own pace. It addresses various business challenges and leverages growth opportunities for stakeholders across the entire organization. The platform provides a central system for managing millions of devices, offering complete visibility into their usage and performance. It enables businesses to securely connect an unlimited number of devices, analyze usage patterns, and deploy firmware updates to ensure smooth operation and gain insights into potential degradations. Beyond device management, HUBS facilitates the monetization of connected products by enabling new recurring revenues through digital products and subscription models. It supports the creation of robust digital stores, handles end-to-end payment processing, and automates payments to partners. Furthermore, the platform streamlines customer support by allowing remote troubleshooting, accelerating issue resolution, and providing detailed data on managed devices and incidents. It also empowers marketing efforts with branded storefronts, automated email campaigns, and customer segmentation tools. Operationally, HUBS unifies inventory, delivery, and invoicing management, offering a single view of all orders. Financially, it provides full visibility into key metrics, allowing for analysis of e-commerce business performance over time and comprehensive order and payment tracking.

Features & Benefits

• Product Hub
  • Quickly and securely cloudify products, connecting an unlimited number of devices to analyze usage patterns and trends.
  • Securely connect devices in a ready-made, no-code device cloud.
  • Gain complete visibility to devices and how they’re being used.
  • Deploy firmware updates to keep devices running smoothly and gain analytic insights into potential device degradations.
  • Collect and analyze aggregate usage data to make data-driven product development decisions.
• Commerce Hub
  • Drive subscription revenues from devices by unlocking new recurring revenues and growing market share with digital products for hardware.
  • Set up a robust digital store with out-of-the-box ecommerce tools.
  • Introduce new subscription and usage-based products to unlock premium device features post-sale.
  • Offer subscriptions to premium platform features such as secured tunneling or remote commands.
  • Leverage full payments processing to handle device subscriptions end-to-end and automate payments to distributors, systems integrators, and other partners.
  • Easily entitle, track, and revoke specific device licenses.
• Support Hub
  • Decrease issue resolution time, reduce truck rolls, and improve customer service by supporting multiple customers from anywhere.
  • Troubleshoot incidents remotely and accelerate issue resolution by sending remote commands.
  • Escalate issues into tickets and prioritize based on urgency and real-time device data.
  • Gain detailed data on devices managed, active incidents, and open tickets for all supported customers.
• Marketing Hub
  • Launch a branded store with ease, building custom, branded storefronts and email automations to engage customers at every stage of their journey.
  • Set up a fully-branded portal and brand ecommerce store and emails, allowing for a full white-labeled user experience.
  • Communicate with customers with automated, branded emails related to fleet management, subscriptions, fulfillment, payments, and more.
  • Segment customers and offer attractive promotions.
• Operations Hub
  • Streamline operations in one place, managing inventory, deliveries, and invoicing from a unified platform.
  • Manage every aspect of product fulfillment.
  • Gain a unified view of all orders, including shipment status, date of order, items included in each order, and serial numbers.
• Finance Hub
  • Gain full visibility of key financial metrics, managing orders, invoices, and payments, and tracking metrics from a single pane of glass.
  • Analyze ecommerce business over time, including comparisons of different business models, product lines, and customer accounts.
  • Gain a unified view of all orders, including payment status, payment method, amount charged, date of order, and items included in each order.
  • Give customers full visibility of and control over their payment methods.