Hubject Premium Services is a comprehensive post-onboarding support solution tailored for charge point operators and eMobility partners. As the eMobility market evolves rapidly, downtime in charging infrastructure can significantly impact revenue, customer satisfaction, and operational continuity. Hubject Premium Services ensures fast, expert, and transparent support that goes beyond standard service levels. It is designed to deliver measurable improvements in response times, resolution speed, and support quality through dedicated resources and strategic engagement.

Features

• Priority Ticket Handling: Up to 25% faster response times and 20% faster incident resolution across all priority levels.
• Strategic SDM Engagement: A dedicated Service Delivery Manager (SDM) provides quarterly reviews, direct escalation access, and expert guidance tailored to your operations.
• Complete Performance Visibility: Monthly SLA and uptime reports offer total insight into platform performance and support metrics.
• Flexible Add-Ons with 20% Discount: Optional services include tariff setup assistance, migration support, data pull/push, and business contract adjustments—available on demand.
• Standard Support Comparison: While all partners receive 24/7 tech support via the standard intercharge package, Premium Services elevate the experience with structured, proactive, and strategic support.

Benefits

• Operational Continuity: Minimize downtime with faster incident resolution and expert escalation paths.
• Strategic Partnership: Benefit from ongoing engagement with a dedicated SDM who understands your business needs.
• Transparency & Control: Gain full visibility into support performance and platform reliability through detailed reporting.
• Cost Efficiency: Pay only for the additional services you need, with discounted rates for premium partners.
• Scalable Support: Whether you're a small partner or a large enterprise, Premium Services adapt to your operational scale and complexity.
• Peace of Mind: Rely on a support structure that prioritizes your business continuity and customer satisfaction.