HR Service Management

Improve employee service and reduce the workload of HR with an HRSM solution from Serviceware.

How HR Service Management is revolutionizing the workplace

It's never been more relevant than it is today: The strategic importance of human resource management continues to grow in times of a shortage of skilled workers. But resources are also scarce in HR departments. Serviceware's HR Service Management (HRSM) solution keeps your team focused on core tasks and increases the satisfaction of your valuable professionals.

Benefits

Employee experience - significantly improves

Keep your workforce excited by handling all requests to the HR team in a timely and reliable manner.

Efficiency of HR processes - measurably increase

Scale the performance of your HR department with AI-powered tools.

Strategic initiatives - consistently moving forward

Put the HR team's focus on their key projects by automating routine tasks and offering self-services.

Features

Case Management

Manage service requests of all types transparently and easily tracked throughout the organization.

Employee Portal

Provide all staff information and services in one place - accessible 24/7.

AI Chatbot

Respond to requests completely automated - quickly and precise via AI-driven chatbot.

Automated Workflows

Reduce throughput time and effort for standard processes with best-practice workflows.

HR Knowledge Base

With smart HR knowledge management, you can resolve many requests on your own.

Employee Listening 

Use surveys to continuously track employee satisfaction and identify trends.

SLA Monitoring

Use advanced service level management to track the progress of service tasks and meet expectations.

HR Service Catalog

Offer HR services via a comprehensive catalog on the self-service portal.

Performance Reporting

Measure and improve HRSM based on solid data.

HR Service Management from Serviceware means:

Scalable, modular solutions

The Serviceware platform offers you a broad set of tools for digital service management. Including best-practice solutions for the HR team. You decide which elements you use and when, according to your needs.

Cross-departmental use

Manage employee needs across departmental boundaries. Regardless of whether colleagues have requests for the HR team, IT or accounting - the Serviceware platform allows you to handle all inquiries company-wide in one central place.

Integration capability

Save time and reduce costs through integrated systems - simply connect SAP, Oracle, Personio, Workday and Co. via interfaces.

Usability

Intuitive user interfaces ensure a high level of acceptance and satisfaction among employees and the HR team.