ServiceNow HR Service Delivery (HRSD) is a comprehensive SaaS solution designed to optimize HR processes and enhance employee experiences. It leverages AI, automation, and a unified platform to streamline HR operations, improve productivity, and reduce costs across the entire employee lifecycle.

Key Features

AI-Powered Self-Service Deliver intelligent self-service experiences to employees

• Now Assist for HRSD: Accelerate productivity with generative AI experiences
• Virtual Agent: Resolve issues quickly with an intelligent chatbot

Unified Employee Portal Provide a centralized hub for all employee services

• Employee Center: Offer a single, unified portal for service delivery across the enterprise
• Universal Request: Provide a unified employee service experience and improve agent collaboration

Case and Knowledge Management Streamline HR service delivery and support

• HR Agent Workspace: Connect HR teams to information they need fast, in a personalized workspace
• Issue Auto Resolution: Use AI-powered automation to solve routine employee requests quickly

Benefits

Improved Employee Experience Enhance satisfaction and productivity through better service delivery

• Simplified access to HR services and information
• Faster resolution of employee inquiries and requests

Increased Operational Efficiency Streamline HR processes and reduce manual work

• Automated workflows for common HR tasks
• Real-time analytics for continuous improvement of HR services

Enhanced Compliance and Security Ensure data protection and regulatory adherence

• Secure document management for employee information
• Built-in compliance features to meet regulatory requirements