Overview

XMReality is an advanced augmented reality (AR) platform designed to deliver remote visual assistance tailored for facility management. It enables experts to collaborate in real-time with on-site personnel, technicians, or tenants through interactive video streaming combined with AR annotations. This allows complex tasks, troubleshooting, and training to be conducted remotely without the expert’s physical presence. By doing so, it reduces travel costs, shortens downtime, accelerates issue resolution, and improves customer and employee satisfaction. The solution is ideal for organizations with distributed locations or those requiring swift, precise remote support.

Features and Capabilities

• Real-Time Remote Visual Assistance: Experts connect live to the user’s camera feed, providing guidance with interactive annotations and drawings as if they were on-site.
• Hands Overlay Technology: A unique AR feature that digitally projects the expert’s hands into the user’s view, allowing intuitive, step-by-step guidance that simulates direct physical assistance.
• High-Quality Pause & Freeze Frame: Users can pause the live video at any moment to highlight, examine, or annotate specific details without losing image clarity.
• Customizable Step-by-Step Instructions: Organizations can create and share tailored digital instructions for repetitive tasks or troubleshooting, improving training efficiency and operational consistency.
• Session Recording & Documentation: All remote assistance sessions are recorded automatically for quality assurance, training, and compliance purposes, with easy review and editing options.
• Cross-Platform Accessibility: The platform runs on multiple operating systems and requires no complicated downloads for users, enabling seamless access via simple web links.
• Usage Analytics and Reporting: A centralized dashboard offers detailed insights into session frequency, common issues, user activity, and overall performance metrics to inform continuous improvement.
• Robust Security & Compliance: XMReality ensures secure, encrypted connections and adheres to data protection regulations, safeguarding sensitive information during remote sessions.
• Scalable & Flexible Deployment: Suitable for organizations ranging from mid-sized businesses to global enterprises, with adaptable licensing and cloud infrastructure.
• Integration Ready: Capable of integrating with existing IT, ERP, or asset management systems to streamline workflows and eliminate data silos.