Amadeus HotSOS is a service optimization software designed for the hospitality industry. It addresses the challenges faced by hotels in managing growing demand, reduced staff, and evolving guest needs. The solution helps hotels prioritize and organize staff work, centralize guest data, and offer personalized experiences, ultimately improving operational efficiency and guest satisfaction.

Key Features

Real-time Dashboards Provides up-to-date information for efficient decision-making

• Instant visibility into hotel operations
• Helps staff prioritize tasks

Scheduled Equipment and Preventative Maintenance Ensures proper upkeep of hotel facilities

• Automated scheduling of maintenance tasks
• Reduces unexpected breakdowns and service interruptions

Scalable Inspection Maintains property standards consistently

• Customizable inspection checklists
• Ensures quality control across the property

Benefits

Improved Staff Communication Enhances coordination among hotel employees

• Centralizes guest data for easy access
• Facilitates efficient information sharing

Enhanced Guest Experiences Enables hotels to provide personalized services

• Tracks traveler needs and preferences
• Allows for thoughtful and tailored guest interactions