Access Hotel CRM is a comprehensive cloud-based customer relationship management system tailored specifically for the hospitality industry. It enables hotels to manage and automate guest communications, such as sending confirmation emails and follow-up messages, enhancing the overall guest experience. By utilizing sales and customer data, hotels can create highly targeted offers and experiences, leading to increased customer loyalty and retention. Additionally, the system helps identify opportunities to upsell and cross-sell services and packages, thereby increasing revenue.

Features:

• Automated guest communication management
• Targeted marketing campaign creation
• Customer data analysis for personalized offers
• Upselling and cross-selling opportunity identification
• Enhanced guest experience tools
• Customer loyalty and retention analytics