Love your social media inbox again

Never miss a message with Hootsuite Inbox — the best unified messaging tool and social media customer service platform. Inbox is your key to more engaged followers, happy customers, and stress-free social media teams. All social media messages in one place. Finally.

Never miss a thing

Inbox gives you a birds-eye view of all your public comments and private messages on every network. Easily search through all your past conversations to find what you need fast. Set up alerts so you see messages and posts that need your attention right away.

Cut response times in half

Respond faster, vanquish your SLAs, and delight customers with auto-responses, and saved replies. Inbox has built-in language detection and smart routing, so it will automatically assign queries to the best team member.

Delight your customers

Hootsuite’s all-in-one social inbox shows you every single conversation you’ve had with a given customer, on every single social media platform. So you can provide thoughtful, personalized responses fast. 

Improve performance with real-time insights

Supervisors can monitor conversations, topics, and CSAT in real-time with the Monitor tool. Collect feedback with no extra effort by automating CSAT surveys and instantly viewing your results in Hootsuite Analytics. 

Collaborate with ease

Whether tagging a teammate into a conversation or working alongside the customer service team to resolve an issue, Inbox makes cross-platform and cross-team collaboration easy. There are even features to ensure teammates don’t accidentally respond to the same comment. 

Reduce your team’s message volume by up to 80%

Instantly answer all your brand’s frequently asked questions (FAQs) — such as business hours and shipping policies — with Hootsuite’s generative AI chatbot. Significantly reduce your team’s message volume and respond right away with no effort and 24/7 availability.

Link your CRM to your socials

Save time hopping between systems and sync conversations with customers. You can add a person’s social handles to their customer profile in Salesforce or Dynamics 365 without leaving the Hootsuite Dashboard.