Holistic Student Support Platform

Upswing’s Holistic Student Support Platform is a centralized digital solution designed to improve college student retention by integrating academic, mental health, advising, and basic needs services. Built for non-traditional and historically marginalized students, the platform enables institutions to deliver timely, personalized support through a unified, accessible interface that meets students wherever they are.

Features

• 24/7 online tutoring with campus or Upswing tutors
• Assignment review with feedback in under 48 hours
• Teletherapy and peer mental health support
• Advising tools with early alert tracking
• Basic needs assistance via benefits screening and resource mapping
• Proactive SMS engagement through Ana, the virtual assistant
• Instant messaging between students, tutors, advisors, and administrators
• Administrator dashboards for data and reporting
• Case management for tracking student support progress

Capabilities

• Centralizes multiple student support services into one platform
• Enables real-time engagement and communication across roles
• Supports proactive outreach and reminders via SMS
• Facilitates early intervention through alert systems and advising
• Connects students to verified local and federal resources
• Provides administrators with insights into student needs and usage trends
• Offers flexible module selection to match institutional priorities
• Scales support for diverse student populations across campuses

Benefits

• Increases student retention and graduation rates
• Reduces dropout risk by addressing academic and personal challenges
• Enhances accessibility to critical support services
• Improves student satisfaction and engagement
• Saves time and resources for institutions through automation
• Strengthens equity by supporting underserved student groups
• Enables data-driven decision-making for campus leaders
• Builds a connected, supportive campus environment