Higher Logic Vanilla is a cloud-based community management solution designed for B2B and B2C organizations to create, engage, and moderate online customer communities. The platform supports discussion forums, knowledge sharing, crowdsourcing ideas, and peer-to-peer support, enabling organizations to foster customer engagement and collaboration. It features advanced automation and AI tools for streamlining engagement, support, and moderation, including workflow automation, AI-suggested answers, and sentiment analysis. Community analytics provide insights into user behavior and strategy impact, with pre-built and custom reports and easy data export. The admin and security suite includes centralized member management, role-based permissions, privacy controls, and AI-powered bot protection. Higher Logic Vanilla integrates with third-party systems such as Salesforce, Zendesk, WordPress, and social media platforms, supporting seamless data flow and extended functionality. Gamification features, such as badges and ranks, encourage participation and help maintain a healthy community environment. The platform is suitable for organizations seeking to improve customer retention, drive growth, and build brand advocates through vibrant online communities.

Key Features

Community Engagement Tools Facilitates member interaction and knowledge sharing.

• Discussion forums, Q&A, and crowdsourcing ideas
• Member tagging, avatars, and private messaging

Automation and AI Streamlines support and moderation.

• Workflow automation based on user behavior
• AI-suggested answers and sentiment analysis

Community Analytics Provides actionable insights.

• Pre-built and custom reports
• Data export for further analysis

Admin and Security Centralizes management and protects the community.

• Role-based permissions and privacy controls
• AI Bot Shield for spam and bot detection

Gamification Encourages participation and healthy community dynamics.

• Badges, ranks, and follower systems
• Moderation tools for spam and abuse

Third-Party Integrations Extends platform functionality.

• Integrates with Salesforce, Zendesk, WordPress, and social media

Benefits

Enhanced Customer Engagement Builds vibrant communities for support and advocacy.

• Increases retention and satisfaction
• Fosters peer-to-peer collaboration

Operational Efficiency Reduces manual effort in moderation and support.

• Automation and AI streamline workflows
• Centralized admin dashboard

Scalable and Secure Supports organizations of all sizes with robust security.

• Flexible permissions and privacy controls
• AI-powered bot and spam protection

Actionable Insights Improves strategy and decision-making.

• Analytics on member activity and engagement
• Data export for marketing and analysis