Hi5 by Cleeng is a comprehensive customer support solution designed specifically for Direct-to-Consumer (D2C) digital subscription services. It aims to revolutionize customer support by reducing costs and transforming care into a strategic growth driver. The platform offers an omnichannel approach, leveraging a hybrid model of AI automation and expert human support across Help Center, chatbot, and ticketing systems to provide fast, multilingual, and high-quality assistance. Hi5 focuses on simplifying and scaling subscription support, enabling businesses to retain subscribers and boost Lifetime Value (LTV). It provides actionable subscriber support analytics through a smart dashboard, helping businesses optimize self-service content, track issue trends, and refine retention strategies. The solution ensures a scalable, managed service where Cleeng handles setup, maintenance, and optimization, allowing businesses to focus on growth. Key features include a branded Help Center with a high self-service rate (83%), an AI-powered chatbot with a 72% automatic resolution rate, and personalized human interaction for complex issues with a >66% one-touch resolution rate. Hi5 is battle-tested for 24/7 support during peak demand, prioritizes data security, and offers a 360° view of each subscriber. It helps improve products continuously by uncovering audience needs and personalizing support.

Features & Benefits

• Hybrid AI & Human Support: Combines AI automation and expert human agents for efficient, multilingual, and quality assistance across multiple channels.
• Subscriber Retention Focus: Aims to reduce churn, boost LTV, and increase subscriber satisfaction through fast, personalized support and proactive issue resolution.
• Actionable Analytics Dashboard: Provides insights into subscriber support, issue trends, and customer behavior to optimize strategies and improve self-service content.
• Scalable Managed Solution: Offers setup, maintenance, and optimization of support workflows, allowing businesses to focus on growth while ensuring a seamless user experience.
• Cost Reduction: Designed to reduce subscriber support costs by up to 50% through optimized help centers, AI resolution, and efficient agent handling.