The Only Support Platform Built for Today's Diverse Landscape

Reach every customer, on every device, with the most comprehensive and AI-powered support solution.

Reduce Ticket Volume

AI-powered self-service and guided service resolves tickets, freeing up agents for complex issues.

Increase CSAT

Deliver personalized, omnichannel support that resolves issues quickly and efficiently.

Improve Agent Productivity

Equip agents with AI-powered tools and insights to work smarter, not harder.

Gain Business Insights

Get insights you need to continuously improve your support operations.

Seamless Access Across all Devices and Platforms

The Helpshift Platform offers a comprehensive suite of capabilities that enable anytime, anywhere support across every platform.

Mobile

Support every mobile user with industry-leading SDKs for iOS, Android, Unity, Cocos, Xamarin, React Native, and Unreal Engine.

Beyond Mobile

Go further with seamless integrations for Web, PC, Console, and VR headsets, ensuring no customer falls through the cracks.

Dedicated Community Support

Be the only brand offering native Discord support, catering directly to your community.

Connect Across Every Channel

Break down communication silos. Deliver seamless, personalized support across all channels with Helpshift. Empower agents to resolve issues faster and delight customers with happier interactions.

Unmatched Scalability and Ironclad Security

Experience unwavering security and effortless scalability with Helpshift. Our platform is built to meet the high demands of modern support needs, ensuring your data is protected and your support capabilities grow with your business.

Elastic Infrastructure

Automatically scales to support billions of devices and conversations annually.

Data Protection

Utilizes AES 256-bit and TLS 1.2 encryption for robust data security at rest and in transit.

Privacy First

Commits to the highest standards of data privacy, with policies ensuring user consent and data de-identification.

Powerful Integration Capabilities

Helpshift offers an open integration platform that allows you to create seamless customer experiences tailored to your business needs. With our robust REST APIs, you can seamlessly integrate Helpshift with your existing systems, such as CRMs, and build powerful custom integrations to streamline your support operations. Access a wide range of pre-built integrations that effortlessly connect with leading platforms and benefit from the knowledge and experience of our dedicated support team, ensuring a smooth and successful integration process every step of the way.

Insights-Driven Performance

Maximize your team’s potential with Helpshift’s comprehensive analytics. Understand your support landscape, from chatbot efficiency to agent productivity, and make data-driven decisions that matter.

Agent Performance

Effectively assess agent performance, identify areas for improvement, and enhance customer support with comprehensive agent performance analytics. Track key metrics like activity trends, performance trends, and compare performance within a team.

Help Center Effectiveness

Optimize self-service efficiency by tracking key metrics such as FAQ views, searches, and deflections. Gain valuable insights to refine your knowledge base and continuously enhance its impact.

Real-time performance metrics

Gain real-time insights into queue and team performance. Monitor open issues, track agent availability, and optimize resource allocation. Prevent agent overload, handle caseload spikes, and minimize response delays.

Conversation metrics

Leverage conversation analytics to track key metrics like Time to Resolve (TTR) and Time to First Response (TTFR) for different issue categories - Fully Automated, Partially Automated, and Fully Manual. Gain insights into the degree of automation in your support processes and make informed decisions to optimize efficiency.

Bot Effectiveness

Evaluate the impact of your chatbot with detailed insights on engagement, deflections, and user feedback. Measure the success of your chatbots, identify areas for improvement, and continuously refine their effectiveness.