Meet AI-powered, Slack & Microsoft Teams support

Give employees a convenient way to receive support in the channels they already use.

Key benefits

Improve employee and agent satisfaction

Employees can be reluctant to go to a portal for support. Make this process and request management easy for both sides.

Accelerate resolution times

Replace “find answers to FAQs” with AI-powered knowledge base recommendations for self-service.

Track all resolution requests

Conversations/updates are synced in real-time as HelpDesk+ mirrors the service desk in Slack and MS Teams.

Help the helpers: Make support and issue resolution a breeze

Make requesting support easy

Save end users the hassle of going to a portal for help with dedicated support channels in Slack and Microsoft Teams.

Enhance your service desk with AI

Empower end users to self serve while reducing service desk ticket volume with an AI-powered chatbot, which recommends articles from your knowledge base for instant resolutions.

Optimize your service desk

All conversations are automatically converted into Jira tickets with replies synced in real-time as comments.

More features

Automatic support requests

Slack or Teams conversations auto-generate requests without anyone lifting a finger in Jira or directly in the chat tools.

Status alerts

Keep employees updated about progress with alerts in apps they are already using.

Two-way sync

Employees can request help via Slack or Teams, while agents can work in Jira or directly in the chat tools. It’s support magic.

Message shortcuts

Boost agent efficiency with simple ways to create Jira issues in Slack.