SharePoint HelpDesk

A ticketing system for SharePoint Online in Microsoft 365.

Native SharePoint ticketing in under 15 min

Plumsail HelpDesk isn’t just integrated with SharePoint—it’s built for it. Set up takes less than 15 minutes, and you can manage tickets directly within SharePoint using your Microsoft account and familiar built-in menus.

All ticketing details in one place

All your ticket details in one place—updates, customer messages, assignments, and more. Stay organized and respond quickly without jumping between tabs. Customize the ticket form to fit your needs even better.

HelpDesk widget for SharePoint & public sites

Let requesters submit and track tickets on SharePoint or public sites with the HelpDesk widget. It supports attachments and works great on mobile.

Ticketing from email and third-party apps

With Microsoft Outlook and custom SMTP support, emails from your customers instantly create tickets in SharePoint HelpDesk. Use Power Automate to create tickets from other systems.

HelpDesk knowledge base and canned responses

Reduce resolution time with the knowledge base that helps agents quickly find answers and troubleshooting steps. With canned responses, agents can respond to frequent inquiries by using pre-defined templates.

AI assistant powered by Microsoft Copilot

Integrate an AI assistant powered by Microsoft Copilot to help support agents find answers faster or analyze HelpDesk data for you.

Reports on customer satisfaction and team performance

Track customer satisfaction and team performance with HelpDesk reports. Create charts based on tickets, requesters, and agents to analyze productivity and HelpDesk usage. Get insights to improve efficiency and performance.

Automation and SLA

Automate your HelpDesk with triggers for events like notifications, ticket classification, automatic assignment, and more. Customize SLA rules to suit your needs and keep customers informed about expected response times.

Extend and Customize

Plumsail HelpDesk adds to SharePoint’s flexibility, allowing you to build on it and customize as you grow.

• Custom forms
• Reports
• Power Automate
• Scheduler
• Smart assignment
• Email templates