HROne Manages Employee Query Resolution So That HRs Can Focus on Strengthening Relationships

Say goodbye to disturbance. Our Helpdesk Ticketing System enables you to solve every issue in a minimum of time.

HROne Helpdesk Software

for quick redressal of employees’ grievances 

Enhance your employee’s experience by letting them raise tickets and getting them resolved. 

Automate Ticketing System 

- **Multiple policies** for tickets with work hours
- **Set ticket assigning rules** for departments and individuals
- **Automatic ticket assignment** to the right dept for quick solution

No Missed Employee Issues 

- **Mark priority** for tickets: low, medium, and high
- **Auto escalate process** on missed due date
- **Ticket chat option** with canned messages available

Timely Resolutions for Happy Employees 

- **Employee Feedback** for ticket request post closure.
- **Rating motivators** to enhance query resolution
- **Solution ratings** to gauge employee satisfaction

Ticket Metrics for Better Resolution 

- **Ticket analytics** to know open ticket count and top tags
- **Data trends** to analyze last 12 month’s insights
- **Badges** to recognize the top ticket-resolving agents