Advanced support ticket system in your Redmine

The RedmineUP Helpdesk Plugin transforms Redmine into a full-featured customer support system. It enables teams to manage tickets efficiently with automation, customizable templates, SLA metrics, and CRM integration. Designed for fast response and seamless communication, it supports email processing, satisfaction ratings, and a widget API for external ticket creation.

Features

• CRM Integration: View customer data, tags, and ticket history directly within Redmine issues.
• Smart Automation: Automatically sort and prioritize tickets based on email content and rules.
• Custom Templates: Use macros and styles for autoresponders, replies, and message formatting.
• SLA Metrics & Reports: Track response times, ticket resolution, and customer satisfaction.
• Helpdesk Widget & API: Allow ticket creation from any webpage with customizable fields.