_AI clears the way. _Your support team creates the impact.

Help Scout gives teams the right blend of AI and people-powered tools to scale support without losing the personal touch customers love.

Automation where it helps

Your always-on AI assistant resolves
70% of routine requests on average.

People at the heart

Hands-on conversations go to the
right teammate in your shared Inbox.

Insights to improve

Help Scout learns from every interaction
to sharpen all your future replies.

Plus, all the little things support teams love

Get a boost from AI

Recap long threads, edit and translate replies, or even create a first draft, all with a click.

Company management

Get the context you need to support full accounts, not just individuals.

Snooze

No rush to reply? Resurface the conversation at a later date automatically with snooze.

Send later

Schedule a reply so the customer gets it at the perfect time.

Workflows

Automate the tedious but critical tasks that keep your team (and Inbox) organized.

Saved replies

Add proven answers to common questions or situations with a few clicks.

Multiple Inboxes

Give every department or product its own dedicated place for support.

Channels

Close those extra tabs and handle messages from social, Shopify, and more in Help Scout.

Meet Beacon: your embeddable support hub

Answer instantly with AI

Customers can chat their way to fast solutions from your help content 24/7 — even for complex questions!

Keep human help within reach

Whether you offer live chat, email, or both, your team will always be within two clicks.

Save customers time

Allow easy access to previous conversations so customers can pick up where they left off.

Get closer to customers with in-app messages

Welcome and onboard

Help customers start strong with a friendly nudge toward your best resources.

Gather feedback and NPS®

Understand how customers feel in context. Use NPS or pick from our library of surveys to get a read on specific experiences.

Share what’s new

Use modals and banners in-app or on your website to get attention on promos, new features, and important updates.

Reporting that tells a story

“What’s our volume across channels?”

Understand the “why” behind your volume so you can make the right adjustments.

“How’s our response time?”

Measure your team’s activity in the queue and get a sense of the factors contributing to wait times.

“Where can we improve?”

Get a bird’s eye view of support team performance, both as a whole and individually.

Stay organized automatically

Assign the right person for the job

Make sure messages for sales actually get to sales the first time, no redirecting necessary.

Never miss important messages

Whether you want to resurface urgent conversations or flag refund requests, workflows do it for you so no one slips through the cracks. 

Simplify the queue for your team

Help everyone get more efficient with custom Views that group conversations.