Best Help Desk Software for Customer Delight

ProProfs Help Desk is an all-in-one ticketing and customer support platform designed to streamline communication, automate workflows, and improve resolution times. With shared inboxes, live chat, AI assistance, and integrated knowledge base tools, it empowers teams to deliver exceptional support across channels.

All-in-one ticketing system software to centralize all your inboxes & teams

• Use AI for faster ticket resolution
• Centralize issues from multiple channels
• Collaborate with shared inboxes
• Increase agent productivity with automation
• Improve support performance with reports

Features

• Shared Inboxes: Manage support@, sales@, billing@ and more from one unified dashboard.
• AI Ticket Resolution: Use AI to analyze conversations and resolve tickets faster with empathy and accuracy.
• Live Chat Integration: Provide instant support and capture leads with real-time chat tools.
• Knowledge Base Support: Reduce ticket volume by up to 80% with searchable self-service content.
• Performance Analytics: Track agent productivity, customer satisfaction, and resolution metrics with detailed reports.