Help Desk Services

TierPoint’s Help Desk Services provide best-in-class technical support for a wide range of IT needs. Whether it’s a large help desk support team or seasonal after-hours coverage, we can customize a solution unique to your business.

Ensure 24-hour Help at Lower Costs

Employing 24x7 support staff is expensive, and wasteful if you don’t have night and weekend workers. Help Desk Services give you support for the occasional midnight emergencies while saving on staff costs. TierPoint’s effective escalation processes and rapid resolution times ensure business continuity 24x7.

Enhance In-house IT Knowledge Base and Expertise

Free up your internal IT staff and gain outside expertise. Your IT employees want to focus on strategic projects, but they’re often too busy with daily support tasks. A technical support team can troubleshoot a range of problems, not just the common help desk requests. Help Desk experts can also advise on help desk software, mobile tech support, security concerns, and other technical issues.

Increase User Satisfaction and Service

With help desk services, you enjoy the benefits of a dedicated call center with around-the-clock availability. TierPoint’s technical experts can troubleshoot any issue at any time. That translates into fast response times and higher levels of customer satisfaction. 

Flexible End-User IT Support

Experienced U.S.-based help desk experts provide a range of services. From extensive year-round support to seasonal and after-hours coverage, TierPoint can reduce your overhead, improve your support services, and increase employee productivity.

Help Desk Services from TierPoint

Moving your help desk to TierPoint provides a consistent level of support for your end-users at a lower cost than in-house help desks. Working with a managed help desk provider also gives your internal IT staff more time to focus on business-critical IT projects.   Our teams of U.S.-based, certified IT experts have years of experience providing technical support and managed IT services. TierPoint’s help desk services offer rapid response times to resolve issues and high levels of customer satisfaction.