Reduce your maintenance costs with QFM's help desk software

A centralised help desk is paramount to the smooth operation of any building or site. QFM’s intelligent job management software ensures that your contractors and in-house staff are efficiently deployed for both hard and soft FM services. QFM’s help desk and maintenance management tools rapidly captures reactive maintenance requests, prioritises tasks and identifies unresolved tasks to enable rapid job resolution.

Ensure builder user satisfaction with a well-managed and low-cost help desk

• **24/7 maintenance automation: **An online self-service portal enables building occupants to log jobs, report breakdowns of assets and request FM services at any time.
• **Contractor management: **Full contractor task and activity management with complete auditable records of date and time-stamped activities.
• **Control costs: **Job costing, invoice reconciliation and budgetary reporting help monitor and control spending.

Online self-service portal An online self-service portal enables building occupants to log jobs, report breakdowns and request services 24/7, as well as updating the user on the reported work’s status. QFM’s intuitive and easy to use help desk software interface provides users the ability to rapidly and accurately log service requests, removing the potential for manual error. These requests are then intelligently scheduled and assigned according to pre-set parameters and priorities.

Contractor task and activity management Contractors can log activities, notify progress and close tasks once completed, to deliver a proactive help desk, enterprise-wide visibility of FM performance and long-term cost savings.

Integrated mobile app Integrated mobile solution enables task management via tablet or smartphone. The QFM Mobile App caters for the mobile working requirements of field-based operatives, resulting in optimum response ad rectification times for jobs.   Traffic light display within the app clearly identifies high priority tasks for operatives on-the-go and updates automatically depending on incoming service requests.

Progress Tracking and reporting Automatically date and time-stamp jobs at every stage, to provide a complete audit trail for compliance purposes.   Comprehensive management reporting provides managers with a real–time snapshot of performance.

Measure performance against SLAs QFM enables help desk managers to track and report on the progress of all reactive maintenance jobs against service level agreements (SLAs). QFM reviews and compares submitted contractor quotations, to enable the selection of the most cost-effective suppliers.

Features

• Automated Ticketing: Streamlines issue reporting and tracking for faster resolution.
• Real-Time Notifications: Keeps teams updated on task status and priority changes.
• Asset Linking: Connects tickets to specific assets for better traceability and history.
• Mobile Access: Enables field staff to manage tasks and updates on the go.
• Analytics Dashboard: Provides insights into performance, response times, and recurring issues.