Overview

The Healthcare Touchpoint Exchange is a modern, cloud-native SaaS solution designed specifically for Medicare Advantage Organizations (MAOs) to automate the creation, annual updates and translation of CMS compliance materials such as Annual Notice of Change (ANOC), Evidence of Coverage (EOC) and Summary of Benefits (SB). It ingests CMS model content and Plan Benefit Package (PBP) data, provides a single source of truth for plan content across states, plans and languages, automates compliant PDF generation (including 508/large-print) and reduces time, cost and errors during the Annual Enrollment cycle.

Features and Capabilities

• Model-based document generation: Leverages CMS model documents and Plan Benefit Package data to auto-generate plan materials for each plan and state.
• SaaS, cloud delivery & single content hub: Provides a centralized content repository and dynamic assembly of plan touchpoints across channels and formats.
• Time & cost reduction: Achieves significant reductions in document creation time, lowers creation costs and enables earlier completion during Annual Enrollment.
• AI-assisted translation & language support: Uses AI-driven translation capabilities to reduce multilingual production effort and accelerate delivery in multiple languages.
• Accessibility & PDF outputs: Generates 508-compliant and large-print PDFs in multiple languages to meet regulatory accessibility requirements.
• Content intelligence & automation: Employs advanced content intelligence for analysis, optimization, rationalization and assisted translation.
• Versioning, QA and risk reduction: Offers centralized change management, model synchronization and enhanced QA processes to reduce errors and compliance risks.
• Scalability across plans & states: Produces individualized documents across numerous plans, states and product lines using a unified content and data source.
• Integrations & APIs: Provides connectors for plan data ingestion and APIs for downstream delivery and composition workflows.
• Reporting & audit trail: Tracks changes, approvals and updates to support operational transparency and compliance audits.