Overview

SilverCloud® by Amwell is a digital mental health platform designed specifically for health systems, built on nearly 20 years of clinical research. It delivers evidence-based Cognitive Behavioral Therapy (CBT) interventions via an on-demand, scalable platform that can support patients through self-guided programmes or with coach support. The solution enables health systems to extend access to mental health care, reduce wait times, and offer preventive and therapeutic tools across different care pathways.

Features & Capabilities

• Evidence-Backed Clinical Programs: Designed by clinical researchers, SilverCloud’s programmes cover a wide range of mental health needs: wellbeing (stress, resilience, money worries, positive body image), depression, anxiety, ADHD, chronic conditions (e.g., chronic pain, diabetes, COPD), substance use, and family-oriented support.
• Clinically Validated Outcomes: Up to 80% of participants report symptom improvement; up to 65% reach clinically significant recovery; user satisfaction rates around 93%.
• Scalable Care Model: The platform supports stepped-care models, meaning patients can be guided to different levels of care — self-management tools, coach support, or escalation to live therapy.
• Digital Referral & Onboarding Tools: Tools to help providers refer patients into the platform, and for patients to onboard smoothly, reducing administrative burden.
• Flexible Use Across the Care Continuum: Patients can use SilverCloud while waiting for therapy, in between in-person sessions, or after therapy as a relapse prevention toolkit.
• Supporter System / Coaching: Users are assigned a “Supporter” who gives asynchronous feedback and encouragement, helping to personalize the digital journey.
• Outcome Monitoring: Uses standard clinical assessment tools (e.g., PHQ-9, GAD-7) to track patient progress over time.
• Integration with Health Systems: Can be embedded in a health system’s care pathways, supporting digital pathways for stepped care.
• Cost-Efficient: As digital CBT, the platform is more cost-effective than traditional face-to-face therapy, allowing health systems to treat more patients with less resource strain.
• Global Trust & Adoption: Used by hundreds of organisations globally, including national health systems, with a strong track record of implementation.
• Brand & Evidence Credibility: Backed by nearly two decades of academic research and integrated into hybrid care models through Amwell.