Overview

The product **SilverCloud® by Amwell® – Health Plans **offers health-plan organizations a digital, on-demand mental health and wellbeing platform designed for members of health insurance plans. It leverages evidence-based cognitive behavioural therapy (CBT) programs, interactive tools, and coach-supported modules to support mental health, wellbeing, chronic conditions, substance use, and more. It is clinically validated, suitable for large-scale deployment, and built to integrate with payers and their member populations.

Features and Capabilities

• Evidence-Based Programmes: A broad range of digital programs for depression, anxiety, stress resilience, substance use, and chronic-condition mental health impact.
• CBT-Driven Content: Core therapeutic approach is Cognitive Behavioural Therapy, enabling users to explore thoughts, feelings, and behaviours and develop skills for self-management.
• Scalable Deployment for Health Plans: Designed specifically for health-plan member populations with large-scale delivery, measurable outcomes, and operational integration.
• Flexible Support Models: Supports both self-guided digital programs and coach-supported models; organizations using coaches can see four times higher member engagement.
• Real-Time Reporting & Insights: Enables health-plan clients to monitor user journeys, flag elevated-risk cases, and review progress through dashboards and outcomes data.
• Specialised Modules & Populations: Includes wellbeing programs (stress, resilience, money worries), chronic condition mental health impact (diabetes, COPD, CHD), family and teen programs, and substance use.
• Device & Access Flexibility: Accessible via mobile, tablet, and desktop, enabling members to engage anytime, anywhere — supporting improved access and reduced barriers.
• Clinically Validated Outcomes: Up to 80% of participants show improvement in depression or anxiety symptoms, with up to 65% recovery rate and more than one million users served.
• Integration with Whole-Person Care: Complements existing health-plan workflows, enabling integration with physical health, virtual care, and behavioural health components.