What will HarePoint HelpDesk do for your company?

• Take requests from a website form or through email and create tickets into a unified list.
• Automatically escalate a request if it is not processed in time.
• Notify HelpDesk operators about new incoming request or user reply immediately.
• Get resolution confirmation from the client.
• Prevent SLA violation: track reaction time and escalate or send notifications about expiring requests.
• Prepare reports about the quality of support services and provide monitoring of quality indicators.

How does HarePoint HelpDesk improve your support service?

• Zero the number of forgotten or neglected requests by using a set of automatic notifications and escalation features.
• Reduce the number of requests by automatically displaying articles realated to the question from the integrated Knowledge Base before the request is submitted.
• Speed up replies with the help of reply templates available to HelpDesk operators.
• Minimize time between receiving a request and starting a process with the help of automatic request assignment tool.
• Involve co-workers in the resolution of the requests by assigning personal tasks to them.

Why is investing in HarePoint HelpDesk a good decision?

• Deployment of the product takes about one hour and our specialists can assist you with it.
• There is no need modify, change or expand your current SharePoint infrastructure. The product works as a website in your current SharePoint farm and doesn't have any additional requirements.
• One-time fee for the product license.
• Free version updates and technical support for one year.
• Free license for all test environments.