ServiceNow Hardware Asset Management (HAM) is a comprehensive solution for tracking and managing the lifecycle of hardware assets, both physical and consumable. It provides a single platform for enterprise automation, allowing organizations to simplify cross-enterprise processes, streamline tasks, and automate essential workflows related to hardware asset management.

Key Features

Hardware Asset Workspace Centralized workspace for efficient asset management

• Purpose-built interface for improved productivity
• Streamlined access to asset-related information and tasks

Hardware Normalization Standardization of asset data for consistency

• Normalizes manufacturer names, model names, and model numbers
• Ensures clean and accurate data in the Configuration Management Database (CMDB)

Asset Lifecycle Automation Automated processes for the entire asset lifecycle

• Speeds up service delivery with predefined workflows
• Covers procurement, deployment, maintenance, and retirement phases

Benefits

Simplified Asset Governance Centralized management of hardware assets

• Single system of action for enterprise-wide asset tracking
• Leading-practice workflows for proactive business intelligence

Increased Asset Visibility Real-time awareness of asset status and location

• Improved tracking of asset condition and whereabouts
• Enhanced user experiences and operational results

Reduced Technology Risk and Cost Insights for optimized asset managemen

• tMinimizes waste through strategic asset refresh planning
• Aligns hardware investments with business outcomes