HappySignals IT Experience Management Platform is a SaaS solution designed to help organizations measure, analyze, and improve the experiences of end-users with IT services. By gathering real-time feedback and converting end-user emotions into actionable insights, the platform empowers IT leaders to make data-driven decisions, optimize IT service delivery, and enhance employee productivity and satisfaction1347. It supports continuous improvement by identifying areas where users lose productivity and quantifying the impact of IT initiatives.

Key Features

Experience Measurement Collects continuous feedback from end-users across all IT touchpoints using standardized, research-backed surveys.

• High response rates and actionable data
• Real-time collection and processing

Real-Time Reporting and Analytics Provides dynamic dashboards and drill-down analytics to identify trends and areas for improvement.

• Real-time visibility into user experience
• Intuitive analytics to pinpoint issues

Integration with ITSM Tools Seamlessly integrates with IT Service Management (ITSM) systems for holistic experience data.

• Combines operational and experience data
• API support for custom integrations

Automated Survey Delivery Automates the distribution of surveys at optimal times for maximum relevance and engagement.

• Full automation for survey timing
• Continuous, reliable data stream

Global Benchmarks and Support Profiles Offers global benchmarking and IT support profiles for comparative analysis.

• Compare performance against industry standards
• Understand different employee needs

XLA (Experience Level Agreement) Management Enables management and tracking of XLAs directly within the platform.

• Built-in tools for XLA definition and monitoring
• Supports experience-centric service agreements

Benefits

Data-Driven IT Decision-Making Transforms subjective user emotions into objective, actionable data for IT leaders.

• Reduces reliance on gut feelings
• Enables targeted resource allocation

Enhanced Employee Productivity and Satisfaction Identifies and addresses IT issues that impact employee happiness and productivity.

• Quantifies productivity gains from IT improvements
• Demonstrates IT’s value to business stakeholders

Continuous Service Improvement Supports ongoing optimization of IT services based on real user feedback.

• Prioritizes improvements that matter most to end-users
• Tracks and proves the impact of IT initiatives