Guidde Broadcast for Your Customers

Guidde Broadcast is an in‑app, context‑aware video guidance solution that delivers personalized, just‑in‑time learning directly within a user’s workflow. It provides short instructional videos triggered by user actions and application context, helping increase feature adoption, reduce support tickets, and improve overall customer experience through seamless, on‑demand support.

Features

• Context‑aware video tutorials triggered by user actions and app behavior
• Bite‑sized, non‑intrusive video guidance embedded directly in the application
• Customizable integration to match the app’s branding and UI
• Analytics dashboard for monitoring engagement and impact on support activity
• SDK‑based setup for fast and efficient implementation
• Content management with application, page and channel‑based personalization

Capabilities

• Delivers personalized recommendations based on application, page context and user role
• Automatically plays dynamic video playlists tailored to the user’s navigation
• Provides workflow‑integrated learning without interrupting user activity
• Offers in‑app search to find training content across the entire library
• Scales training delivery with automated and role‑based content distribution

Benefits

• Increases feature adoption by delivering the right guidance at the right time
• Reduces support tickets through self‑service, in‑context video assistance
• Improves user satisfaction with frictionless in‑app help
• Accelerates onboarding through automated, context‑driven training flows
• Enhances knowledge retention with personalized, short instructional videos